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Frequently Asked Questions
See our sections below for the most frequently asked questions. If you can't find what you're looking for, don't hesitate to contact us.
How do I pick my size?
We size to UK/US/EU standards. Every product page has a size chart with the actual garment measurements, plus a size calculator that recommends a size from your height and weight.
Do you ship to my country?
We deliver internationally to a wide range of countries. For the full list and delivery details, please read our Shipping Policy.
Do you accept returns?
Yes — we offer a 28-day return & exchange policy (extended to 60 days during the Black Friday discount period). We provide free return shipping labels for the United States, United Kingdom, Canada and Australia. For all other countries, return shipping is the buyer's responsibility. Read our full Return Policy.
What payment methods can I use?
We offer several payment methods including major providers like Mastercard, Visa, PayPal and American Express, as well as local options such as Klarna, Clearpay and iDEAL, and many more.
Can I make changes to my order after it's been placed?
We fulfil orders quickly and unfortunately can't make updates more than 24 hours after an order is placed — this includes adding or removing products and changing the delivery address. If a mistake was made, the quickest fix is to open your order status page and click ‘Edit order’.