See our collapsible sections below for our most frequently asked questions! If you can't find what you're looking for, don't hesitate to Contact Us.

Shipping

Yes, we ship all over the world to 40+ countries.

For further details, including shipping destinations and more, please refer to our Shipping Policy.

We run discounts and promotions all year, so stay tuned for exclusive deals by signing up to our mailing list.

It depends on where you are. Delivery details, including estimated arrival times will be shown at checkout, which are updated in real-time by our carriers.

Once our shipments land in your country, we use all major carriers, and local courier partners in rotation depending on the most reliable way to deliver at the time.

You’ll be asked to select a delivery method during checkout.

No, our shipments are classified as Delivery Duties Paid (DDP), where we pay the the duties for your shipment on your behalf in advance.

Product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help.

We offer a 28-day Return & Exchange Policy

Our products are sized with respect to US/UK/EU sizing standards, though sizing of course varies brand to brand.

You can find a 'Size Chart' on every product page and if the product has various sizes, you can take advantage of the 'Size Calculator' button which utilises your height and weight to recommend you a size.

Our clothing is recommended to be typically hand washed, not tumble-dried, not bleached and ironed at medium heat.

Ordering & Payment

We accept secure payments for both local & international customers via Credit Cards, Debit Cards or PayPal and other popular express checkout gateways.

Scroll to our website footer to see the full list of payment providers.

Note that additional exchange fee may apply if your currency is other than British Pounds (£ GBP).

Orders can only be amended within 24 hours of placing your order. Please get in touch with us using our Contact Us page to amend your order.

Unfortunately, we cannot accept order amendments after 24 hours as they begin processing irreversibly.

Orders can be cancelled within 24 hours of placing your order. Please get in touch with us using our Contact Us page to cancel your order.

Unfortunately, we cannot accept order cancellations after 24 hours as they begin processing irreversibly.

Customers are able to track their orders on our Track Order page.

I have only received part of my entire order, what should I do?

Occasionally we ship items within orders separately depending on the shipping weight limits imposed on us by our global shipping partners. Please kindly check your order tracking to ensure that you are aware of the tracking of each item in your order. If there are any problems, do not hesitate to reach out to us using our Contact Us page.

Can a loyal customer get a discount?

We value our loyal customers greatly, and if signed up to our mailing list, we will inform them of available loyalty discounts.

When is your next promotional sale?

Sign up to our newsletter's mailing list to receive discounts, offers & promotions.

Do you have a Privacy Policy?

Yes, please refer to our Privacy Policy.

If an order is shipped separately, will there be a double shipping charge?

There will be no shipping charge that you were not made aware of during checkout.

Customer support

+1 (888) 305-4224

Send a message

support@nightcityclothing.com