FAQ

See our collapsible sections below for our most frequently asked questions! If you can't find what you're looking for, don't hesitate to Contact Us.

Our products are sized with respect to US/UK/EU sizing standards, though sizing of course varies brand to brand.

You can find a 'Size Chart' on every product page and if the product has various sizes, you can take advantage of the 'Size Calculator' button which utilises your height and weight to recommend you a size.

For full shipping details, including shipping destinations and more, please refer to our Shipping Policy.

Where can I track my order?

Customers are able to track their orders on our Track Order page.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards.

Note that additional exchange fee may apply if your currency is other than British Pounds (£ GBP).

How can I contact you?

Our support team is always happy to guide you at any step! Contact us using our Contact Us page or the Messenger Chat feature below.

Is it possible to amend an order and how it can be done?

Orders can only be amended within 24 hours of placing your order. Please get in touch with us using our Contact Us page to amend your order. Unfortunately, we cannot accept order amendments after 24 hours as they begin processing.

How can an order be cancelled?

Orders can only be cancelled within 24 hours of placing your order. Please get in touch with us using our Contact Us page to cancel your order. Unfortunately, we cannot accept order cancellations after 24 hours as they begin processing.

Your satisfaction is important to us. We offer a 28-day Return & Exchange Policy.

For full Refunds & Exchanges details, please refer to our
 Returns Policy.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA. The customs value is made up of: the price paid for the goods, the insurance cost and the shipping cost.

How do I take care of and maintain your clothing products?

Our clothing is recommended to be typically hand washed, not tumble-dried, not bleached and ironed at medium heat.

I have only received part of my entire order, what should I do?

Occasionally we ship items within orders separately depending on the shipping weight limits imposed on us by our global shipping partners. Please kindly check your order tracking to ensure that you are aware of the tracking of each item in your order. If there are any problems, do not hesitate to reach out to us using our Contact Us page.

Can a loyal customer get a discount?

We value our loyal customers greatly, and if signed up to our newsletter (sign up form below), we will inform them of available loyalty discounts.

When is your next promotional sale?

Sign up to our newsletter's mailing list (sign up form below) to receive discounts, offers & promotions.

Do you have a Privacy Policy?

Yes, please refer to our Privacy Policy.

If an order is shipped separately, will there be a double shipping charge?

There will be no shipping charge that you were not made aware of during checkout.

Are there Customs fees and/or taxes for international orders?

Your shipments are subject to custom fees and import taxes, which must be paid by the customer, as we ship internationally.