Shipping policy

FREE TRACKED & INSURED DELIVERY ON ORDERS OVER 80 GBP

• Our company is registered and operates from our office in the United Kingdom:

  85 Great Portland Street, London W1W 7LT, United Kingdom

  All orders are handled in the United Kingdom for order management, customer support, and operations.

  Fulfilment is overseas: items are dispatched from our private warehouses in Mainland China, Hong Kong, and South Korea.
  Customers can return items to our return warehouses in the United States, United Kingdom, Canada, Australia, Austria, Mainland China & Japan (read our Return Policy for more details).
  
• We endeavor to process and fulfill items within 7 working days from purchase, but this may vary depending on staff availability.
• Delivery timeframes: Delivery durations vary by destination and are shown at checkout.
  Examples (guide only): many EU destinations 8–15 business days; USA (standard) 8–12 business days; Canada (expedited) 12–14 business days; longer-transit routes such as Mexico, Saudi Arabia, and Vietnam around 13–26 business days. Customers will receive tracking details once their order has been dispatched.
  
  Please note that the total delivery time shown at checkout already includes both the processing time and the shipping time.
• If you have entered an incorrect, incomplete, or faulty shipping address as part of your order, we cannot be held responsible. In this event, we will do our best to support you as much as reasonably possible, but failing that, this event will be your responsibility to pursue.
• We cannot be held immediately responsible for shipping delays caused by logistics companies, shipping providers/carriers, public international holidays, and pandemic effects.
• Orders are not expected to be dispatched on weekends or bank holidays.
• An email confirmation will be sent to you when the order has been dispatched. This will be sent to the email address stated on your order.
• All deliveries will be recorded and traceable.
• You will be informed if we cannot ship to your location and a refund will be processed as soon as possible.
• If you fail to pick up a shipment after unsuccessful delivery attempts to your shipping address, and your time to collect your shipment at your local collection point or post office expires, we can try our best to redeliver your shipment to you for an additional delivery cost. If for whatever reason this redelivery is not successful as a result of your time to collect your shipment from a collection point having expired, then we cannot be held immediately responsible and the event will be your responsibility to pursue.
• We cannot be held responsible for items damaged in shipping, in this case, you must file a complaint with the carrier, though we may be able to assist you.
• If your shipment is classed as 'delivered', but for some reason, you have not yet received it, then you must contact us within 2 working days of the delivery notification; otherwise, we reserve the right to consider your claim as ingenuine.
• Our shipments are classified as Delivery Duties Paid (DDP), where we pay the duties for your shipment on your behalf in advance, except for India & Hong Kong (duties will be the buyer's responsibility in these countries).

 

Cancellation/amendments:

• Orders can only be canceled/amended within 24 hours of placing your order. Please get in touch with us using our Contact Us page to cancel/amend your order.
• Unfortunately, we cannot accept order cancellations/amendments after 24 hours as they begin processing.

 

We deliver internationally to the countries listed below:

1. Angola
2. Australia
3. Austria
4. Belgium
5. Brazil
6. Bulgaria
7. Canada
8. China
9. Colombia
10. Croatia
11. Cyprus
12. Czechia
13. Denmark
14. Egypt
15. Estonia
16. Finland
17. France
18. Germany
19. Ghana
20. Greece
21. Hong Kong SAR
22. Hungary
23. India
24. Ireland
25. Israel
26. Italy
27. Japan
28. Kenya
29. Latvia
30. Lithuania
31. Luxembourg
32. Macao SAR
33. Malaysia
34. Malta
35. Mexico
36. Netherlands
37. New Zealand
38. Norway
39. Pakistan
40. Poland
41. Portugal
42. Romania
43. Rwanda
44. Saudi Arabia
45. Singapore
46. Slovakia
47. Slovenia
48. South Korea
49. Spain
50. Sweden
51. Switzerland
52. Tanzania
53. Thailand
54. Uganda
55. United Arab Emirates
56. United States
57. Vietnam