Shipping policy

FREE TRACKED & INSURED DELIVERY ON ORDERS OVER £80

  • Our company is registered and operates from our office in the United Kingdom:

    167-169 Great Portland Street, London, England, W1W 5PF

    All orders are handled in the United Kingdom for order management, customer support, and operations.

    Fulfilment is overseas: items are dispatched from our private warehouses in Mainland China, Hong Kong, and South Korea.
    Customers can return items to our return warehouses in the United States, United Kingdom, Canada, Australia & Mainland China (read our Return Policy for more details).
  • We endeavor to process and fulfill items within 7 working days from purchase, but this may vary depending on staff availability.
  • Delivery timeframes: Delivery durations vary by destination and are shown at checkout. Customers will receive tracking details once their order has been dispatched.

    Please note that the total delivery time shown at checkout already includes both the processing time and the shipping time.
  • If you have entered an incorrect, incomplete, or faulty shipping address as part of your order, we cannot be held responsible. In this event, we will do our best to support you as much as reasonably possible, but failing that, this event will be your responsibility to pursue.
  • We cannot be held immediately responsible for shipping delays caused by logistics companies, shipping providers/carriers, public international holidays, and pandemic effects.
  • Orders are not expected to be dispatched on weekends or bank holidays.
  • An email confirmation will be sent to you when the order has been dispatched. This will be sent to the email address stated on your order.
  • All deliveries will be recorded and traceable.
  • You will be informed if we cannot ship to your location and a refund will be processed as soon as possible.
  • If you fail to pick up a shipment after unsuccessful delivery attempts to your shipping address, and your time to collect your shipment at your local collection point or post office expires, we can try our best to redeliver your shipment to you for an additional delivery cost. If for whatever reason this redelivery is not successful as a result of your time to collect your shipment from a collection point having expired, then we cannot be held immediately responsible and the event will be your responsibility to pursue.
  • We cannot be held responsible for items damaged in shipping, in this case, you must file a complaint with the carrier, though we may be able to assist you.
  • If your shipment is classed as 'delivered', but for some reason, you have not yet received it, then you must contact us within 2 working days of the delivery notification; otherwise, we reserve the right to consider your claim as ingenuine.
  • Free delivery does not apply to Alaska, Hawaii, or other remote and extended-area addresses in the United States. Delivery charges for these destinations are shown at checkout.
  • Our shipments are classified as Delivery Duties Paid (DDP), where we pay the duties for your shipment on your behalf in advance, except for India & Hong Kong (duties will be the buyer's responsibility in these countries).


Cancellation/amendments:

  • Orders can only be canceled/amended within 24 hours of placing your order. Please get in touch with us using our Contact Us page to cancel/amend your order.
  • Unfortunately, we cannot accept order cancellations/amendments after 24 hours as they begin processing.


We deliver internationally to the countries listed below:

  1. Australia
  2. Austria
  3. Bahrain
  4. Belgium
  5. Brazil
  6. Bulgaria
  7. Canada
  8. Croatia
  9. Cyprus
  10. Czechia
  11. Denmark
  12. Egypt
  13. Estonia
  14. Finland
  15. France
  16. Germany
  17. Greece
  18. Hong Kong SAR
  19. Hungary
  20. India
  21. Indonesia
  22. Ireland
  23. Israel
  24. Italy
  25. Japan
  26. Jordan
  27. Kazakhstan
  28. Kuwait
  29. Latvia
  30. Lebanon
  31. Lithuania
  32. Luxembourg
  33. Macao SAR
  34. Malaysia
  35. Malta
  36. Mexico
  37. Netherlands
  38. New Zealand
  39. Norway
  40. Pakistan
  41. Peru
  42. Philippines
  43. Poland
  44. Portugal
  45. Qatar
  46. Romania
  47. Saudi Arabia
  48. Singapore
  49. Slovakia
  50. Slovenia
  51. South Africa
  52. South Korea
  53. Spain
  54. Sweden
  55. Switzerland
  56. Taiwan
  57. Thailand
  58. Türkiye
  59. United Arab Emirates
  60. United Kingdom
  61. United States
  62. Vietnam