How long will it take to get my order?
It depends on where you are. Delivery details, including estimated arrival times will be shown at checkout, which are updated in real-time by our carriers.
Which shipping companies/carriers do you use?
Once our shipments land in your country, we use all major carriers, and local courier partners in rotation depending on the most reliable way to deliver at the time.
You’ll be asked to select a delivery method during checkout.
Will I have to pay any customs/duties?
No, our shipments are classified as Delivery Duties Paid (DDP), where we pay the the duties for your shipment on your behalf in advance.
Which Payment Methods Do You Accept?
We accept the following payment methods for online purchases:
• All major credit cards, as shown at checkout
• PayPal: if you do not have an account yet, you can create one while shopping with us
• Apple Pay, Google Pay, Klarna, Clearpay & more
Please note that your billing address must match the address on your credit card statement.
Scroll to our website footer to see the full list of payment providers.
Note that additional exchange fee may apply if your currency is other than British Pounds (£ GBP).
How Can I Track My Order?
Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.
How can I change something in my order?
Orders can only be amended within 24 hours of placing your order. Please get in touch with us using our Contact Us page to amend your order.
Unfortunately, we cannot accept order amendments after 24 hours as they begin processing irreversibly.
How can I cancel my order?
Orders can be cancelled within 24 hours of placing your order. Please get in touch with us using our Contact Us page to cancel your order.
Unfortunately, we cannot accept order cancellations after 24 hours as they begin processing irreversibly.
Where can I track my order?
Customers are able to track their orders on our Track Order page.
I have only received part of my entire order, what should I do?
Occasionally we ship items within orders separately depending on the shipping weight limits imposed on us by our global shipping partners. Please kindly check your order tracking to ensure that you are aware of the tracking of each item in your order. If there are any problems, do not hesitate to reach out to us using our Contact Us page.
Can a loyal customer get a discount?
We value our loyal customers greatly, and if signed up to our mailing list, we will inform them of available loyalty discounts.
When is your next promotional sale?
Sign up to our newsletter's mailing list to receive discounts, offers & promotions.
If an order is shipped separately, will there be a double shipping charge?
There will be no shipping charge that you were not made aware of during checkout.