Shipping Policy

FREE TRACKED & INSURED DELIVERY ON ORDERS OVER 45 GBP

We deliver to the countries listed below. If your country is not listed below, please get in touch using our Contact Us page mentioning your country of residence as well as the products, with links, you are interested in purchasing.

  1. Australia
  2. Austria
  3. Belgium
  4. Bulgaria
  5. Canada
  6. Croatia
  7. Cyprus
  8. Czech Republic
  9. Denmark
  10. Estonia
  11. Finland
  12. France
  13. Germany
  14. Greece
  15. Hong Kong SAR
  16. Hungary
  17. Ireland
  18. Israel
  19. Italy
  20. Japan
  21. Latvia
  22. Lithuania
  23. Luxembourg
  24. Macau SAR
  25. Malaysia
  26. Malta
  27. Mexico
  28. Netherlands
  29. New Zealand
  30. Norway
  31. Poland
  32. Portugal
  33. Philippines
  34. Saudi Arabia
  35. Singapore
  36. Slovakia
  37. Slovenia
  38. South Korea
  39. Spain
  40. Sweden
  41. Switzerland
  42. Taiwan
  43. Thailand
  44. Turkey
  45. Ukraine
  46. United Kingdom
  47. United States
  48. Vietnam
  • We endeavour to process and fulfil items within 7 working days from purchase but may vary depending on staff availability.
  • Shipping times vary internationally, so will be made apparent for your particular country during checkout. Please note that the total delivery time is the processing/fulfillment duration add shipping duration.
  • If you have entered an incorrect, incomplete, or faulty shipping address as part of your order, we cannot be held responsible. In this event, we will do our best to support you as much as reasonably possible, but failing that, this event will be your responsibility to pursue.
  • We cannot be held immediately responsible for shipping delays caused by logistics companies, shipping providers, and carriers.
  • Orders are not expected to be dispatched on weekends or bank holidays.
  • An email confirmation will be sent to you when the order has been dispatched. This will be sent to the email address stated on your order.
  • All deliveries will be recorded and traceable.
  • You will be informed if we are not able to ship to your location and a refund will be prompted as soon as possible.
  • If you fail to pick up a shipment after unsuccessful delivery attempts to your shipping address, and your time to collect your shipment at your local collection point or post office expires, we can try our best to redeliver your shipment to you for an additional delivery cost. If for whatever reason this redelivery is not successful as a result of your time to collect your shipment from a collection point being expired, then we cannot be held immediately responsible and the event will be your responsibility to pursue.
  • We cannot be held responsible for items damaged in shipping, in this case, you must file a complaint with the carrier, though we may be able to assist you with this.
  • If your shipment is classed as 'delivered', but for some reason, you have not yet received it, then you must contact us within 2 working days of the delivery notification, otherwise, we reserve the right to consider your claim as ingenuine.
  • All applicable customs and import duties, fees, taxes are the responsibility of the customer.
  • Our products are typically shipped from our private warehouses in South Korea, Mainland China, and Hong Kong.

 

Cancellation/amendments:

  • Orders can only be cancelled/amended within 24 hours of placing your order. Please get in touch with us using our Contact Us page to cancel/amend your order.
  • Unfortunately, we cannot accept order cancellations/amendments after 24 hours as they begin processing.